Support

Help with your Brainpro account and subscription.

For help with your account, your subscription, or anything inside the app, email support@brainpro.co. Include the email address you signed up with so we can find your account quickly.

Managing your subscription

Subscriptions are billed by Apple or Google, not by us, so they are managed on your device:

• iPhone or iPad: open Settings, tap your name, then Subscriptions, then Brainpro. From there you can change plans or cancel. Cancelling at least 24 hours before the renewal date stops the next charge, and your access continues until the end of the period already paid for.
• Android: open the Google Play app, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Brainpro.

Deleting the app does not cancel a subscription.

Restoring a purchase

If you reinstall the app or move to a new device, sign in with the same account and use the restore option on the subscription screen. Your active subscription will be recognized as long as you are signed in to the same Apple ID or Google account that made the purchase.

Refunds

Refunds for purchases are handled by Apple and Google directly. For App Store purchases, go to reportaproblem.apple.com. For Google Play purchases, use your Google Play order history.

Deleting your account

You can request deletion of your Brainpro account and the personal data attached to it by emailing support@brainpro.co from the address linked to your account. Details of what is removed are in the Privacy Policy.

Publisher

Posturepro Solutions FZCO